Product Delivery Policy

Shipping Process

Once your payment is confirmed through our payment gateway, the seller is notified and must pack the order and mark it as ready to ship within 3 business days. Our courier partner then collects the parcel from the seller's address and delivers it to the address you entered at checkout. If the order is not ready within 3 business days, you can cancel it free of charge before it ships. If it has not shipped by the 5th business day, it is cancelled automatically and you receive a full refund in line with our Refund Policy.

Sellers must pack cards securely (for example in a sleeve and a top loader or protective case) and must describe any existing damage or condition notes in the listing before the sale.

Delivery Fee

A flat delivery fee of AED 25 applies to each seller's order and is shown at checkout before you pay. It is included in your total charge and transaction receipt. Any free delivery offer will be clearly shown at checkout while it is active.

Delivery Timeframes

• The seller has up to 3 business days to prepare the order for collection.
• After our courier partner collects the parcel, delivery within the UAE usually takes 1 business day.

These timeframes are estimates and are not guaranteed. Delays caused by public holidays, weather, courier capacity, or incorrect address details are outside our control.

Tracking & Proof of Delivery

Once the parcel is booked, its tracking number and delivery status are shown in your order details in the app. An order is marked as delivered only when our courier confirms delivery. Your delivery address must include a UAE mobile number. Please make sure your name, phone number and address are correct, as the courier may contact you to arrange delivery.

Problems With a Delivery

If your parcel arrives damaged, is missing items, or does not match the listing, report it in the app within 72 hours of delivery, with photos of the parcel and the item. Please keep the packaging until the report is resolved. Lost or damaged parcels are handled together with the seller and our courier partner in line with our Refund Policy.

Shipment Protection

Orders of AED 500 or more are shipped with shipment protection by default. If a parcel is lost or damaged in transit, you are refunded in line with our Refund Policy, whether or not the seller chose shipment protection.

Payment Confirmation

Payment is processed and confirmed at checkout through our payment gateway. Once your card payment is authorised, you will receive an order and payment confirmation by email, usually within a few minutes and no later than 24 hours after checkout. If a seller is unable to fulfil the order, you will be notified and refunded in accordance with our Refund Policy.

Trades Between Collectors

This policy covers marketplace orders only. In a trade, each user ships their own cards to the other user, at their own cost and risk; see our Terms & Conditions.

Related Policies

See also our Refund Policy, Cancellation Policy, and Terms & Conditions.

Contact

Questions about a delivery can be sent to support@tcgcove.ae or reviewed on our Contact Us page. TCGCOVE is operated by Lead Smart Web Solutions L.L.C - S.P.C, Al Reem Island, Abu Dhabi, United Arab Emirates.