Terms & Conditions

Agreement to Terms

"TCGCOVE" is a platform operated by Lead Smart Web Solutions L.L.C - S.P.C ("we", "us", "our"), a company licensed in Abu Dhabi, United Arab Emirates. By accessing or using tcgcove.ae, app.tcgcove.ae or the TCGCOVE application (together, the "Platform"), you agree to be bound by these Terms & Conditions. We may update these terms from time to time; continued use of the Platform after a change constitutes acceptance of the updated terms. It is your responsibility to review this page periodically.

Governing Law & Domicile

The United Arab Emirates is our country of domicile. These terms, and any dispute or claim arising out of or in connection with the Platform, shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any conflict or claim shall be subject to the exclusive jurisdiction of the competent courts of Abu Dhabi, United Arab Emirates.

Eligibility & Registration

To buy, sell, or trade on TCGCOVE, you must register an account and provide accurate, current information. TCGCOVE does not allow users under the age of 18 to register or access the Platform, with or without the consent of a guardian. Using false information or impersonating another person is a violation of these terms and may be punishable under UAE e-commerce laws and regulations.

You are responsible for maintaining the confidentiality of your account login information and for all activity conducted under your account. Any unauthorized use of your account is your responsibility until you notify us in writing.

Sellers registering as a business must hold a valid UAE trade license covering the relevant commercial activity, and TCGCOVE reserves the right to request supporting documentation before activating a seller storefront.

Accepted Payment Methods & Currency

Payments on TCGCOVE are processed through our licensed payment gateway, using Visa and Mastercard debit or credit cards. All prices, checkout totals, and transaction receipts are displayed and charged in United Arab Emirates Dirhams (AED). The currency and amount shown at checkout will match the currency and amount shown on your transaction receipt; if your card is denominated in a different currency, your bank or card issuer may apply its own conversion and fees, which TCGCOVE does not control.

Cardholders should retain a copy of their transaction records and these Terms for their own reference.

Payment Confirmation

Once you place your order and your payment is successful, we send a payment and order confirmation to the email address on your TCGCOVE account. The email is usually sent immediately, and in all cases within 24 hours of receiving your payment. If you do not receive it, please check your Junk/Spam folder or contact us at support@tcgcove.ae.

Subscriptions & Automatic Renewal

TCGCOVE offers optional paid plans (Pro and Elite) that give access to additional features and allowances. Plans are billed monthly or yearly in AED, and the fee for each billing period is charged in advance to the payment card you used to subscribe. The price of each plan is shown before you pay. Pro and Elite members, including during the free trial, pay no service fee on marketplace orders.

Free Trial

New subscribers may start one 7-day free Pro trial per account. A payment card is required: we check it with AED 1, which is released right away. If you do not cancel before the trial ends, the price of the plan you chose (monthly or yearly) is charged automatically when the 7 days end, and the subscription then renews as described below.

Automatic Renewal

By starting a subscription, you authorise TCGCOVE to charge your payment card automatically at the end of each billing period (monthly or yearly), on the same day as your first payment, until you cancel. Your next renewal date is shown in your account under Profile, then My plan & usage.

Upgrades & Downgrades

An upgrade (for example from Pro to Elite) takes effect immediately: you pay the difference for the days left in your current billing period, and later renewals are charged at the new plan's price. A move to a lower plan takes effect at your next renewal date; you keep your current plan until then.

Cancelling Your Subscription

You can cancel at any time from your account under Profile, then My plan & usage, or by emailing support@tcgcove.ae from the email address linked to your account. To avoid being charged for the next period, you must cancel before your next renewal date. After you cancel, your plan stays active until the end of the period you have already paid for, then your account moves to the Free plan and no further payments are taken. Cancelling a subscription does not delete your account or your collection.

Failed Payments & Price Changes

If a renewal payment fails, you keep your plan for 3 days while we try to charge your card again, and we notify you; if payment is still not received, your account moves to the Free plan. If we change the price of a plan, we will notify you by email at least 30 days before the new price applies to your next renewal, and you may cancel before it takes effect.

Credit Packs

Credit packs (for example extra Smart Grades or Check Conditions) are one-off purchases. Pack credits are used after your plan's monthly allowance and are valid for 12 months from the date of purchase.

Subscription and pack payments already taken are not refunded for partial periods, unused features or unused credits, except where required by law or in the case of a billing error. See our Refund Policy and Cancellation Policy for full details.

Pre-Grade & Check Condition

Pre-Grade and Check Condition give an AI estimate of a card's condition and likely grade, based on the photos you provide. They are an AI estimate, not an official grade, and are not affiliated with or endorsed by any grading company. Results depend on photo quality and may differ from the result of a professional grader. Use them as a guide only.

How the Marketplace Works

TCGCOVE is an online marketplace connecting independent, registered sellers with buyers of trading cards and related products. TCGCOVE is not itself the seller of marketplace listings unless explicitly stated; it provides the platform, payment processing through our payment gateway, and order coordination between buyers and sellers. Prices are set by individual sellers and should reasonably reflect fair market trends; TCGCOVE may display indicative market pricing as a guide only, and does not guarantee listing accuracy, availability, or pricing.

Once a seller accepts a sale, the order cannot be cancelled by the seller except as described in our Cancellation Policy.

Trades Between Collectors

Registered users can propose and accept trades of cards with other users. No payment passes through TCGCOVE for a trade. Each user ships their own cards to the other user at their own cost and risk, by the deadline shown in the app. TCGCOVE does not inspect, ship or insure traded items and is not a party to the trade. If something goes wrong, you can report it in the app; TCGCOVE may review the trade and may warn, restrict or suspend accounts that break these terms.

Shipping & Delivery

TCGCOVE does not ship or deliver items itself. Marketplace orders are packed by the seller and delivered by our courier partner. If a parcel is lost or damaged in transit, the buyer is refunded in line with our Refund Policy. The seller is responsible for the loss. Orders of AED 500 or more are shipped with shipment protection by default, paid by the seller. See our Product Delivery Policy for details.

Prohibited Use & Sanctioned Countries

You agree not to use the Platform to violate any UAE law or regulation, including e-commerce, anti-fraud, and consumer protection laws. TCGCOVE will not knowingly trade with, or provide services to, individuals or entities in countries or territories subject to OFAC sanctions or equivalent UAE-recognized sanctions lists. Listings and account activity that are fraudulent, deceptive, or otherwise unlawful will result in suspension and may be referred to the relevant authorities.

Intellectual Property

All TCGCOVE branding, logos, page design, and platform content are the property of Lead Smart Web Solutions L.L.C - S.P.C and protected under UAE and international copyright and trademark law. Trading card names, artwork, and logos referenced or displayed on the Platform (including but not limited to One Piece Card Game, Pokémon, Magic: The Gathering, Yu-Gi-Oh!, and similar) are trademarks of their respective owners and are used for identification purposes only; TCGCOVE is an independent platform and is not affiliated with or endorsed by these publishers or trademark owners unless explicitly stated.

Limitation of Liability

The Platform and all listings are provided on an "as advertised" basis, subject to seller-provided information and availability. TCGCOVE does not guarantee the accuracy of listings, the condition of graded or raw cards as described by sellers, or uninterrupted, error-free access to the Platform. To the fullest extent permitted by UAE law, TCGCOVE is not liable for indirect, incidental, or consequential damages arising from your use of the Platform.

Account Termination

We reserve the right to suspend or terminate an account for violation of these terms, fraudulent or illegal use of the Platform, submission of false information, or non-payment of amounts owed. You may close your account at any time, provided there are no active or ongoing orders or trades; closing your account also stops any active plan straight away, and unused days are not refunded. We may retain certain account and transaction information after closure as required under UAE e-commerce and record-keeping law.

Related Policies

These Terms should be read together with our Privacy Policy, Product Delivery Policy, Refund Policy, and Cancellation Policy.

Contact

Questions about these Terms can be sent to support@tcgcove.ae or reviewed on our Contact Us page.