Cancelling an Order

You can cancel an order yourself from the order page in the app at any time before the seller marks it ready to ship, and you get a full refund, including the AED 3 service fee.

After the seller marks it ready to ship, you can send a cancellation request from the order page. The seller has 24 hours to accept it or tell us the order has already shipped. If the seller accepts, the courier pickup is cancelled automatically. If the seller does not answer in time, the order is cancelled and you receive a full refund.

If the order is not ready to ship within 3 business days, you can cancel it free of charge before it ships. If it has not shipped by the 5th business day, it is cancelled and you receive a full refund.

Once an order has shipped, it can no longer be cancelled. You may instead report a problem or request a refund under our Refund Policy.

Cancellation by TCGCOVE

We reserve the right to cancel an order where fraud, payment failure, a listing or pricing error, or a violation of our Terms & Conditions is identified. Where an order is cancelled for these reasons, any amount already charged will be refunded to your original payment method in accordance with our Refund Policy.

Seller Cancellations

A seller may cancel an order only where the item has become genuinely unavailable, was damaged before shipment, or where a listing or pricing error is identified. In such cases, the buyer is notified and refunded in full, including the AED 3 service fee.

Cancelling a Plan

TCGCOVE plans, Pro and Elite, are optional, billed monthly or yearly in AED through our payment gateway, and renew automatically. The fee for each billing period is charged in advance to the card you used, at the start of the period, until you cancel. Plans bought on iPhone are billed by Apple, and plans bought on Android by Google Play.

How to Cancel

• On the website: go to Profile, then Subscription, and cancel your plan.
• On iPhone: open iPhone Settings, tap your name, then Subscriptions, and cancel TCGCOVE.
• On Android: open Google Play, then Payments & subscriptions, then Subscriptions, and cancel TCGCOVE.
• By email: write to support@tcgcove.ae from the email address linked to your account.

You will receive an email confirming your cancellation. If you do not receive it, please contact us so we can check that your cancellation went through.

Cancel Before Your Renewal Date

To avoid being charged for the next period, cancel before your renewal date. Your renewal date is shown under Profile, then Subscription. A cancellation made on or after the renewal date applies from the end of the new period, and the payment already taken for that period is not refunded.

What Happens After You Cancel

• Your plan and its features stay active until the end of the period you have already paid for.
• At the end of that period, your account moves to the Free plan and no further payments are taken.
• Your account, collection, listings, and order history are not deleted.
• You can subscribe again at any time; the new billing cycle starts on the day you resubscribe.

Failed Payments & Price Changes

If a renewal payment fails, we may try to charge your card again and will notify you by email; if payment is still not received, your account will move to the Free plan. If we change the price of a plan, we will notify you by email at least 30 days before the new price applies to your next renewal, and you may cancel before it takes effect.

Closing Your Account

Closing your TCGCOVE account also stops any active plan, and no further payments are taken.

Plan payments already taken are not refunded for unused days or unused allowances, except where required by UAE law or in the case of a billing error. See our Refund Policy for details.

Related Policies

See also our Refund Policy, Product Delivery Policy, and Terms & Conditions.

Contact

To cancel an order, use the order page in the app. For help, email support@tcgcove.ae with your order number, or visit our Contact Us page.

For plan questions or to cancel by email, write from the email address linked to your account so we can verify it is you.