Delete your TCGCOVE account

Option 1: Delete it yourself (fastest)

In the app or on the website

1. Log in to TCGCOVE.
2. Open Profile → Settings.
3. Scroll to the bottom and tap Delete account.
4. Type DELETE and tap Delete my account.

Your account is deleted straight away and you are signed out on every device.

Option 2: Ask us to delete it (no app needed)

Email support@tcgcove.ae from your account's email address with the subject "Delete my account". Include your username if you have one.

We will confirm your request and complete the deletion within 30 days. If you can no longer use that email address, tell us and we will ask a few questions to confirm the account is yours before deleting anything.

Before you can delete

You can't delete your account while any of these are still open. The app shows which ones:

• orders not completed yet (to ship, in transit, or cancellation pending)
• refunds still being processed
• open disputes
• accepted trades in progress
• an unpaid seller balance

Finish or cancel them, then delete. If you ask by email, we will tell you what's left. Trade offers still waiting for a reply are closed automatically when your account is deleted.

What we delete

• Your login (email, password, Google sign-in)
• Your profile: name, username, photo, banner, phone number
• Phone notification tokens (what lets us send notifications to your phone): deleted when you sign out, turn phone notifications off, or delete your account.
• Saved addresses
• Collection, wishlist, wantlist, price and restock alerts, follows, badges, notifications
• Your listings and their photos
• Reviews you wrote, and reviews of your store
• Smart Grade reports and their photos (shared report links stop working)
• Photos you added to disputes, trade issues and reports (a photo still needed by an open case is deleted when the case closes)
• For sellers: store profile, seller application, bank details, business details

What we keep, and for how long

• Orders, payments, refunds, disputes and seller payouts: kept for 5 years for accounting, tax, fraud prevention and legal reasons. Your name on them is replaced with "Deleted user". The delivery address and items of each past order stay on that order.
• Trades and trade chat messages: kept for 1 year after the trade ends, then deleted automatically. Your name in the chat is replaced with "Deleted user", any phone number you shared in a chat is removed, and your delivery address is removed from your trades. Chats of a trade with an open report stay until the report is closed.
• Seller ID document images: if you sold at least one paid order, kept for 12 months (only our team can see them), then deleted. Otherwise deleted straight away.
• Reports you made, or that were made about you: kept for safety, no longer linked to your account.
• Sign-up check (your email and a device code): deleted automatically after 12 months.
• Deletion record: a note that the account was deleted (account number and reason), so old logins on other devices are refused.
• Technical logs (for example sign-in emails and security codes we sent, usage counters, and chat safety records such as blocked messages or chat pauses): deleted automatically after 90 days. When you delete your account, your name is removed from them straight away.
• Records of actions our team took on your account (for example a warning or a suspension): kept for 5 years after the action, then deleted automatically. When you delete your account, your name is removed from them; only your account number stays.
• Backups: our database backups are kept for 7 days, so your data leaves them within 7 days.

Card payments are handled by our payment provider. We never store full card numbers.

Delete some data without deleting your account

In the app you can delete saved addresses, listings, collection items, wishlist and wantlist items, Smart Grade reports and your profile photo at any time. For anything else, email support@tcgcove.ae.

Questions

For any questions, email support@tcgcove.ae or read our Privacy Policy.